June 22, 2021
According to a statement posted on St. Joseph’s/Candler’s Facebook page, hospital officials became aware of “suspicious network activity” and immediately shut down their computer systems to limit the incident’s potential impact. A preliminary investigation determined that the incident involved ransomware.
The hospital system added that law enforcement had been alerted and that it would notify patients if personal or health information was accessed during the incident.
“Nothing is more important to us than continuing to provide the care our patients expect,” the statement continued. “Patient care operations continue at our facilities using established back-up processes and other downtime procedures. Our physicians, nurses and staff are trained to provide care in these types of situations and are committed to doing everything they can to mitigate disruption and provide uninterrupted care to our patients.”
“We thank our patients for their patience during this time and apologize for any delays they may experience as we continue to work diligently to address this situation,” the statement concluded.
Savannah Morning News reported that St. Joseph’s/Candler’s computer downtime and back-up processes have extended into Monday, resulting in doctors and nurses continuing to resort to old-fashioned paper records in some cases for five straight days.
“While we continue to investigate the incident, we’re working to get systems up and running as quickly and as safely as possible,” spokesperson Scott Larson said in a statement, according to the outlet. “Our priority is patient care, and our staff are committed to doing everything they can to mitigate disruption and provide uninterrupted care to our patients.”